About the Bough and Dough Shop
Is the shop rescheduled for inclement weather?In general, we close or delay opening the Hexagon House when Winchester City Schools are delayed or cancelled. Please call (540) 667-3577 or watch our website and Facebook for any inclement weather announcements.
How much is admission to the Bough and Dough Shop?Admission to the Shop is always free!
Is there an online shopping version?Yes! Visit phwinc.ecrater.com to order select products. Use promo code "Curbside" for free pickup at the Hexagon House.
What is the turnaround time for online orders?Please allow one to two business days for packing and shipping mailed orders. Orders will be shipped via USPS - we expect shipping delays in 2021 and highly encourage picking up your order at the Hexagon House. Please allow one business day for packing in-person curbside pickups. We will contact you via your provided information at checkout when your curbside order is ready. Pickups are processed during regular shop hours at the Hexagon House.
What is the procedure for curbside pickup?Items listed in the online shop are held separately from the floor items to prevent excessive handling. A PHW representative will contact you when your order is ready to schedule your pickup time and with other pertinent information.
What is the in-person shopping procedure?Please wear face coverings while shopping inside. The shop is limited to one interior room this year.
What is the cleaning regimen like?The house will be cleaned every evening after closing. We will leave the door and transom open for increased interior ventilation.
How do I become a vendor?Vendors were asked by invitation only in 2021.
About the Tour
Is the event rescheduled for inclement weather?The tour will not be rescheduled for inclement weather. Please call (540) 667-3577 or watch our website and Facebook for any inclement weather announcements.
Where do I start the tour?It does not matter which site you visit first for the tour. Each site stop is a self-contained unit. If you wish, you may drive and park between sites instead of walking between houses.
Can I visit only one house on the tour?In 2021, we are not offering a single-site admission ticket.
How should I dress for the tour?Dress for the weather in comfortable, low-heeled shoes for your time outside walking or waiting in line. Certain homes may ask you to remove high-heeled shoes. Please bring a face mask for interior tours.
Is photography allowed inside the homes?No, photography is not allowed inside private residences.
About Ticket Sales
Is there a group rate for the Holiday House Tour?Sorry, there is no group discount rate.
Can I receive a refund on unused advance tickets?PHW will not issue refunds for unused advance tickets.
Does the tour sell out of tickets?No. We may run out of official printed tickets by Sunday at some locations, but we always welcome more visitors!
Is any parking reserved for Holiday House Tour patrons?PHW tries to note all parking areas available for patron parking during the tour in the map to all the tour stops. Parking is often limited, so carpooling and utilizing nearby autoparks is recommended. Visitors may also be able to utilize Win Tran bus routes (operates Monday-Saturday).
Do you have a question not listed here? Please let us know at (540) 667-3577 or firstname.lastname@example.org.